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TERMS AND CONDITIONS
The terms and conditions are subject to change - please check this page frequently.
This page was last updated: 28th June 2022
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This website is owned and operated by Cape Vanilla through Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors insight to products offered in store and allows a small selection of these to be purchase online through out "online shop". By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Cape Vanilla. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
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We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing.
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You agree to indemnify and hold Cape Vanilla harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
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To the maximum extent permitted by applicable law, in no event shall Cape Vanilla, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Cape Vanilla assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.
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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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HANDCRAFTED PRODUCTS
Majority of the products we sell are handcrafted, they can all vary in detail, colour/shade and craft-manship. We quality control all of our products prior to despatch. Our products are not toys and are not intended for use by children, some of our items may contain small parts.
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PAYMENT
Payment for goods and related delivery charges must always be made in advance (this includes collections).
For Online Orders: You will be prompted for payment during the checkout process. For payment provider terms please visit their website https://stripe.com/gb/legal/connect-account.
For Bespoke Orders: During the order process, you will be prompted to pay via payment link generated by our invoicing/payment link provider,Zettle by PayPal.
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All amounts payable will be quoted in UK pounds Sterling. For payments made from cards registered overseas, normal currency exchange charges may be levied by credit card providers.
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CANCELLATIONS
For all online orders:
​If you cancel your order, prior to despatch you will receive a refund within 14 days.
If you cancel your order whilst your order is in transit or upon delivery of goods, please refer to the returns section below
DELIVERY/COLLECTION
Collection is available from our shop at Creake Abbey, Norfolk, NR21 9LF. Collection times are to be specified with your order and must be during shop opening hours. Your order will be available after 1 workings day. A confirmation will be sent to your email. Your order will be held for 5 working days. Should you fail to collect within 5 working days your order will be cancelled.
We deliver to mainland UK and to overseas locations, using services provided by the Royal Mail Group, including ParcelForce Worldwide. Most UK postal charges are standardised. For online store orders only UK mainland delivery is available. If you are outside of this area. Overseas postal charges will be subject to individual quotation.
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DESPATCH
We will only despatch goods once payment has been received.
We endeavour to despatch two working days from when your payment is received.If your order is made after 12pm this will be processed the following working day. You will be notified when your order has been shipped.
DELIVERY COST
For online shop orders delivery cost is displayed within the checkout process and will be included in your final payment amount.
(for bespoke orders this cost will be included in your quotation and invoice. Please note that should you alter your order following the initial quote this may have an affect on the delivery cost).
DELIVERY TIME
For online shop orders: delivery is expected 3-5 working datys after processing.
For Bespoke orders: The delivery time will be estimated when we provide you with the most suitable delivery option.
(If you have a preferred delivery date please advise upon enquiry and we will take this into consideration when selecting the delivery option).
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Please note that during busy periods there may be delays - please refer to the royal mail website for further updates.
DATA ACCURACY
Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website these may vary to those prices found in store. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
TRACKING
Where you have opted and paid for parcel tracking with a bespoke order we will provide you with your tracking details via email.
CUSTOMER CARE
If you are not happy with your purchase please contact us within 14 days, by emailing info@capevanilla.co.uk
RETURNS FOR DELIVERED GOODS
If any products are in need of return, you must cover the delivery cost unless we state otherwise. It shall be in its original packaging and at your own cost within 14 days of purchase.
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If arranging your own postage, we recommend you use a tracked service and retain proof of despatch, as we cannot be held accountable for items lost or damaged in transit.
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REFUND PROCESS
​Should you be entitled to a refund, after safe return of the goods, we will refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you within 14 days. Please allow up to five working days for the fund to be available in your account once the refund has been processed by us.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.